Stratum Systems LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy.

This policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, services, chatbots, or voice agents.

A. Personal Information
We may collect the following:

Full name
Email address
Phone number
Company name
Job title
Appointment details
Any other information voluntarily provided or imported

B. Automatically Collected Data
When you visit our website, we may collect:

IP address
Browser type
Device information
Access times and referring website addresses
Cookies and tracking pixels

2. How We Collect Information

We may collect information in the following ways:

When you submit a form on our website
When you contact us directly
When our clients import customer data into our systems
When you interact with our chatbot Concierge IQ
When you engage with our voice agent Voice IQ for scheduling or support
Through integrations with platforms such as SMS providers and CRM systems

3. How We Use Your Information

We use the information to:

Provide, operate, and manage marketing automation services
Schedule appointments through Concierge IQ or Voice IQ
Send SMS, email, or voice communications via third-party platforms
Import, manage, and track customer data in our CRM
Respond to customer inquiries
Improve our website and services
Comply with legal and regulatory obligations

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with:

Service Providers (e.g., CRM, AI, and messaging platforms used to deliver our services)
Legal Obligations (e.g., to comply with subpoenas, laws, or government requests)
Business Transfers (e.g., in a merger, sale, or acquisition)

All third parties are required to maintain the confidentiality and security of your data.

5. Data Storage and Security

We use industry-standard security measures to protect your information. While no system is completely secure, we implement appropriate safeguards to prevent unauthorized access, disclosure, or misuse of data.

Data may be stored in secure cloud platforms used by our service providers, including but not limited to:

CRM platforms
Messaging APIs
AI infrastructure providers

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser.

7. AI Chatbot & Voice Agent Interactions

Our services include Concierge IQ, our AI-powered chatbot, and Voice IQ, our voice agent, both of which may collect information during interactions to provide support and schedule appointments.

By using Concierge IQ or Voice IQ, you agree to the collection and processing of the following data:

Chat or voice content
Contact details you provide (e.g., name, phone number, email)
Appointment or service-related information
Metadata (e.g., IP address, location, browser/device)

These agents may use third-party AI services and retrieval-based systems to generate responses and provide relevant information.

We do not use conversation data from Concierge IQ or Voice IQ to train public AI models. Any data used for internal model improvement is securely stored and never sold or shared with unauthorized parties.

Information collected may be stored in our CRM system and internal records to fulfill service obligations.

If our chatbot or voice agent is embedded on a third-party website, any data collected may also be subject to that website’s privacy policy.

To request deletion of chatbot or voice interaction data, contact us at:
automate@stratumsystemsinc.com

8. Your Rights and Choices

You have the right to:

Request access to your personal data
Correct or update your information
Request deletion of your information
Opt-out of marketing communications

To exercise any of these rights, contact us at:
automate@stratumsystemsinc.com

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our site or services after updates means you accept the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Stratum Systems LLC

5473 Blair Rd STE 100

Dallas, TX, 75231

automate@stratumsystemsinc.com